After I place my order, how long until it arrives?
Our average ETA is currently 3-6 business days, however shipping carriers are experiencing capacity issues from extremely high demand + COVID-19 impact, and in some cases deliveries may be delayed.
What shipping carriers do you use?
Fedex, UPS, and USPS.
Can I track my purchase?
You can check the status of your delivery anytime by entering the tracking number emailed to you after placing your order here: https://www.ups.com/track
Tracking is not showing any movement for my order, what does this mean?
Shipping carriers are experiencing surge demand in the US due to high demand and COVID-19 and we have seen an increase in tracking scan issues, where shipments are picked up from warehouses by the shipping carrier, but tracking labels are not correctly scanned upon pickup by the carrier. Our shipping carriers are working to eliminate tracking issues and delivery delays.
Can you deliver my order to PO Box?
We only deliver to verified physical addresses. We do not deliver to PO Boxes.
What is the warranty on my purchases?
You have 30 days to return an item to us in its original condition. Any modifications or alterations to the product will void the original warranty.
What happens if I cancel my order?
If cancelled on the same day you will not be charged for any processing fees. However, if you cancel your order at any point after the same day period, do not accept your cancelled package from FedEx (sometimes RTS requests fail), as you will also be responsible for returning the package. Please contact Customer Service for more details.
What if my item/ package arrives damaged?
When you receive your item, please check your item carefully. If the package appears damaged, please complete the following steps:
1) Take a picture of the damage.
2) Then please email us at firstname.lastname@example.org immediately and attach the photos.
3) We will contact you directly with the next steps.
4) DO NOT throw away the boxes or packaging materials, otherwise, your claim will not be honored by the shipping company.